Deborah Burke
Costing Limited

Company Policies

Environmental Policy

Whenever we look at our business practices, and any new process on which we are about to embark, we always consider the environmental factors associated with the same. Whenever possible, information is shared electronically and paper is recycled within our office before being disposed of securely.

Equal Opportunities

Our business is run according to employment policy and legislation and our business promotes equality and diversity.

Privacy and Copyright

Copyright

All materials, images, and text on this website are copyright of Deborah Burke Costing Limited. Any unauthorised use of any of this material will result in legal action. If you wish to utilise any material or images produced by Deborah Burke Costing Limited, please contact us.

Our Privacy Policy

We appreciate that any personal information is sent to us in confidence. That's why this privacy policy is here: To tell you what we will and—more importantly—will not do with your information.

To sign up for our regular newsletter requires you to give us your email address. You will also receive specific emails about services and new products we offer. If, at any time, you feel we are abusing your email address, tell us, and we'll stop.

Similarly. If you complete the contact form details, to enquire about our services, we will maintain that information, and may contact you about services or update you with occasional news items which we feel you may be interested in.

Your information will be used only by Deborah Burke Costing Limited.

WE WILL NOT RENT, SELL OR OTHERWISE PASS THIS INFORMATION TO ANY OTHER PARTY WITHOUT YOUR WRITTEN CONSENT.

Complaints Handling Procedure – Service Complaints

1. Service complaints relate to the quality of the service that is provided to clients by Deborah Burke Costing Limited. Service issues include, but are not limited to, allegations about delay and failure to keep clients informed.
2. We strive to handle service complaints promptly, fairly and impartially.
3. If a client feels the need to complain about our service it is hoped that they will first take that complaint to the Deborah Burke Costing Limited fee earner with day-to-day conduct of their case.
4. If the complaint is not resolved to the client's satisfaction the client will be referred to Martin Burke ("the Complaints Director"), a Director of Deborah Burke Costing Limited, who is responsible for dealing with any complaints and who will not, usually, have been involved directly in the subject case.
5. The Complaints Director will establish contact with the client within five working days, gather information, investigate the complaint and report on a recommended resolution within a further 20 working days of establishing contact with the client.
6. A full and separate record will be kept of the way in which the complaint is handled.
7. Should the complaint be more complex or further investigations are required, an interim report will be prepared and issued within the same period.
8. You will not be charged for the investigation of your service complaint.
9. If the service complaint cannot be resolved under this procedure and the client wishes to take the matter further, there is an option after eight weeks for the client to refer the service complaint to the Legal Ombudsman (see www.legalombudsman.org.uk). This option is available because Deborah Burke is a Costs Lawyer who is a member of the Association of Costs Lawyers.